Data privacy statement
We are pleased that you are interested in our website. The protection of your privacy is very important to us. Below we provide you with detailed information regarding how we handle your data.
Saving of access data in server log files
You can visit our websites without providing personal details. We only save access data in so-called server log files, such as the name of the file requested, the date and time of the request, the amount of data transferred and the requesting provider. This data is only used to ensure the smooth operation of the website and is evaluated to improve our offers; it does not allow us to identify any individual.
Data collection and use for implementing agreements and when opening a user account
We collect personal information when you provide this to us voluntarily as part of your order, when making contact with us (using the contact form or by email for example) or when opening a customer account. You can see from the respective form what data is collected. We use the data provided to implement agreements and process your enquiries. After the agreement has been fully implemented or your customer account has been deleted, your data will be blocked for further use and will be deleted after the retention periods specified under tax and commercial law unless you have specifically agreed to further use of your data or we reserve the right to additional use of the data that is permitted by law and about which we provide you with information below. It is possible to delete your customer account at any time and this can be done either by sending a notification using the contact options described below or via a function provided for this purpose in the customer account.
Data forwarding for fulfilment of the agreement
For fulfilment of the agreement, we shall forward your data to the freight forwarder commissioned to deliver your order if this is required for delivery of the goods ordered. To process payments, we shall forward the payment data required to do so to the credit institution commissioned to make payment and, if necessary, to the payment service providers commissioned by us or to the payment service selected by you during the order process.
Data use when subscribing to the email newsletter
If you subscribe to our newsletter, we shall use the data required or sent by you for this express purpose in order to send you our email newsletter on a regular basis. It is possible to cancel your subscription to the newsletter at any time and this can be done either by sending a notification using the contact options described below or via a link provided for this purpose in the newsletter.
Data use for postal advertising and your right of objection
We also reserve the right to save your first name and surname, your postal address and - if we have received these additional details from you as part of the contractual relationship - your title, academic degrees, year of birth and your career title, line of business and trading name, in combined lists and to use these details for our own advertising, for example to send to you in the post interesting offers and information regarding our products. You can object to the saving and use of your data in this way at any time by sending a notification to the contact options described below.
Credit screening and scoring
If you have given us your express consent to do so, we reserve the right to obtain identity and credit information from service providers specialised in this field (credit reporting agencies). To this end, we shall forward the personal data required for a credit check to the following company:
Creditreform Boniversum GmbH
The credit information may contain probability values (score values) that are calculated on the basis of academically recognised mathematical and statistical procedures and such calculation may involve address data amongst other things. The information obtained about the statistical probability of payment default will be used by us to make a balanced decision regarding the justification, implementation or termination of a contractual relationship. You can withdraw your consent at any time by sending a notification to the contact options listed below. However, this may mean that we can no longer offer you certain payment options.
Use of Facebook plug-ins
Our website uses so-called social plug-ins ("plug-ins") from the Facebook social network, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plug-ins can be recognised by a Facebook logo or the additional words "Social plug-in from Facebook" or "Facebook social plug-in". An overview of the Facebook plug-ins and what they look like can be found here:http://developers.facebook.com/plugins
Wenn Sie eine Seite unseres Webauftritts aufrufen, die ein solches Plugin enthält, stellt Ihr Browser eine direkte Verbindung zu den Servern von Facebook her. Der Inhalt des Plugins wird von Facebook direkt an Ihren Browser übermittelt und in die Seite eingebunden. If you call up a page of our website that contains such a plug-in, your browser will provide you with a direct connection to the Facebook servers. The content of this plug-in will be forwarded from Facebook directly to your browser and incorporated into the page. Through this incorporation, Facebook receives the information that your browser has accessed the page in question of our website even if you do not have a Facebook profile or you are not logged into Facebook at that precise moment. This information (including your IP address) is forwarded by your browser directly to a Facebook server in the USA and is saved there.
If you are logged into Facebook, Facebook can immediately assign the visit to our website to your Facebook profile. When you interact with the plug-ins, for instance by using the "Like" button or making a comment, this information will also be forwarded directly to a Facebook server and saved there. The information will also be published on your Facebook profile and displayed to your Facebook friends. Details regarding the purpose and scope of the data collection and the further processing and use of the data by Facebook as well as your rights in this respect and the settings options for protecting your privacy can be found in Facebook's data protection notice: http://www.facebook.com/policy.php
If you don't want Facebook to immediately assign to your Facebook profile the data collected via our website, you must log out of Facebook before visiting our website. You can also completely prevent the loading of Facebook plug-ins using add-ons for your browser, such as the "Facebook Blocker" (http://webgraph.com/resources/facebookblocker/) or the script blocker called "NoScript" (http://noscript.net/).
Right to information and contact options
You are entitled to receive free of charge the data we hold about you and you have the right to have this data corrected, blocked or deleted. If you have any questions regarding the collection, processing or use of your personal data, regarding the disclosure, notification, blocking or deletion of data, or the revocation of consent granted for a specific use of data, please contact us directly using the contact details in our company information.
What personal information do we record about you and what do we use it for?
Information that we receive from you helps us to continuously improve the Rich & Royal website, allows us to send you tailored information and to individually design your purchasing experience in the Rich & Royal online shop. In particular, we use your data to:
- process orders, deliver goods and carry out services
- process payment (with purchases on account, to carry out the necessary checks as well)
- fulfil and process your order
- update and maintain our data records and customer accounts
- improve our website from a technical perspective
- protect our website from misuse
- enable third parties to carry out logistical, technical and other services on our behalf
We collect the following information:
Information that you provide us with: we record and save all information that you enter on our website or forward to us in another way. You can opt not to provide us with certain information, although this may mean that you will not be able to use some of our services. In particular, you forward data to us when:
- you enter and send an order to us
- you subscribe to the newsletter
- you recommend an item
- you enter a competition
- you fill in a form
- you communicate with us by telephone, email, fax or letter
- you search for a product
- you enter details in your customer account
Information that you may provide us with in these ways include your name, address, your telephone number, your email address, your credit card details, a delivery address with the names and email addresses of other individuals and emails, faxes and letters sent to us.
We save certain information as soon as you visit our website. To do so, we use, amongst other things, so-called cookies, Java script and information obtained from your web browser. We collect this information in order to make our website easier to use and to be able to send tailored offers to you. Information that we collect in this way and analyse are the type and version of browser used by you, the operating system/platform used by you, the page from which you accessed our website, information about your search results and links from other sites, including services paid for (such as sponsored links from Google), the sequence in which you search the pages of our website, including date and time, the cookie number of the products that you viewed or have searched for, the duration until loading of a website, the erroneous downloading of it, information regarding the interaction between pages (such as scrolling, clicks, mouseovers) and about when the page is exited, confirmations that emails have been received and read, logins, your order history, which we merge with information about other customers and use for product recommendations in a way that does not permit the identification of individuals. No personal data is saved and use profiles are not combined with your personal data. I consent to the use of so-called cookies and to the collection, recording and use of data regarding my internet usage. I also consent to my data being saved in cookies after my browsing session has ended and retrieved, for example, when I next visit the websites. I can withdraw this consent at any time with effect for the future by refusing the acceptance of cookies in my browser settings.
Cookies are alphanumeric identification characters that we transfer to your computer's hard drive via your web browser. They enable us to recognise your browser and save your shopping basket. You can restrict or switch off the acceptance of cookies in your browser - read more about this in your browser's Help menu. However, in this case you can no longer use our shopping basket function, so we recommend you accept cookies from rich and royal . Information from other sources: when you order something from the rich and royal online store, we augment your customer account with data from other sources in order to detect misuse, fraud in particular, and to be able offer you the option of purchasing on account. In particular, we reserve the right to obtain information about your payment behaviour and accounts from third parties such as mail order companies and credit agencies. We also obtain information about your order and delivery address from our package delivery services and other freight companies. We obtain information in particular from Creditreform Boniversum GmbH, Hellersbergstraße 11, 41460 Neuss.