Returns & Exchanges


You have 30 days to decide if you want to keep your items. Please note the following:

  • The return form is in the envelope that is stuck inside the lid of the package. Fill it in completely and put it in the package of your return.
  • Send the package to our returns department:
  • Rich & Royal Online Shop
    - PVS Logistikzentrum -
    Werner-Haas-Straße 5
    74172 Neckarsulm
  • The costs incurred will not be covered.

  • Please note:

  • If an order is returned in whole or in part, any received freebies must also be returned. If this does not happen, we will charge the merchandise value of the free items.
  • If you want to exchange one product for another, please return the unwanted product and place a new order yourself.

  • The complete cancellation policy with exact information on the beginning of the withdrawal period and the withdrawal consequences can be found in our RIGHT OF WITHDRAWAL.

    For questions or further information about the return procedure, please contact our customer service.